Refund and Return Policy

Services

Service Satisfaction Guarantee: If you are not satisfied with the service quality, contact us within 14 days of the service date. We will review your concerns, inspect the work, and, if necessary, reperform the service at no additional cost. Refund Eligibility: Refunds are only offered if an error or oversight by our team cannot be corrected through reinspection or rework. Refund requests must be submitted in writing within 14 days of the service date.

Parts and Products

Returns: Unused, undamaged, and unopened parts or products may be returned within 14 days of purchase with the original receipt for a full refund or store credit. Special-order parts are non-refundable unless defective or ordered in error by Murray Automotive. Defective Parts: If a part installed by us fails within its warranty period, we will replace it at no charge. Refunds for defective parts will be offered only if a replacement is unavailable.

Warranty

Service Warranty: Our labor warranty covers workmanship defects for 36 months or 36,000 miles (whichever benefits the customer most). Warranty work must be performed at Murray Automotive and does not cover incidental or consequential damages. Manufacturer’s Warranty: All parts are covered by the manufacturer’s warranty, subject to its terms and conditions.

Exclusions

Refunds, returns, or rework will not be provided for: Repairs declined against recommended parts or services; failures caused by misuse, neglect, or further damage after service; or work altered/performed by another shop after service from Murray Automotive.

How to Request a Refund, Return, or Warranty Claim

Call us at (804) 378-3374 or email murrayautomotive1@gmail.com with your invoice or receipt number. Provide details and bring your vehicle in for inspection if necessary.